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Refund policy

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The short version

  • Pro: cancel any time and keep it until the end of the paid period. A charge is refundable within 14 days if none of its credits were used.
  • Packs: refundable within 14 days if unused.
  • Used credits aren’t refundable — but failed submissions never use a credit.
  • To ask for a refund, write to contact@onwardscout.com from the email you sign in with.

Pro subscription

  • Cancel any time from Billing in your account. Your subscription stops renewing, and you keep Pro and its credits until the end of the period you have paid for. Credits from that period stay usable for 30 days after it ends.
  • Within 14 days of a Pro charge, if none of the credits from that charge have been used, we refund the charge in full.
  • After 14 days, or once credits from a charge have been used, that charge isn’t refundable; cancelling stops the next one.

Credit packs

  • A pack is refundable in full within 14 days of purchase if none of its credits have been used.
  • Once credits from a pack have been used, the pack isn’t refundable. Unused pack credits stay valid for 180 days from purchase.

Credits that are never charged

  • A credit is reserved when you confirm a submission and spent only when the application is actually submitted.
  • If a submission fails, you withdraw it, or it can’t be completed before its deadline, the reserved credit returns to your balance automatically. A failed submission never needs a refund.
  • Building your profile, matching, previews, drafts, follow-ups and practice applications never use credits.
  • Free starter credits have no cash value and can’t be refunded or exchanged.

When something goes wrong on our side

If we submitted something incorrectly, charged you twice, or a problem on our side cost you a credit, write to us. We will restore the credits or refund the charge, whichever is fairer, regardless of the 14-day window.

How to ask for a refund

  • Write to contact@onwardscout.com from the email address you sign in with, and include the date and amount of the charge (your Stripe receipt has both).
  • We reply within two business days. Approved refunds go back to the original payment method through Stripe and usually appear within 5–10 business days, depending on your bank.
  • When a charge is refunded, the credits from that charge are removed from your balance.

Your legal rights

This policy doesn’t limit any rights you have under the consumer law of the country where you live. Our 14-day refund for unused purchases applies in addition to those rights.

Chargebacks

Please write to us before disputing a charge with your bank — it’s usually faster for everyone. While a dispute is open, the credits from that charge are paused.

Questions about this page? Write to contact@onwardscout.com. We reply to every message within two business days.

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